Refund policy
TERMS
From the date of receipt (as evidenced by the postal or carrier tracking information) of your order and for any product purchased at regular prices, you have thirty (30) days to:
- Get a refund if the product is not suitable for you.
- Obtain an exchange in any of the following cases: product damaged on receipt, error in order from CP clothing and wrong size or color.
In both cases, the delivery costs of the original order are non-refundable.
Product(s) purchased on sale or customized cannot be returned and are final sales. You acknowledge that, in this case, the product(s) purchased on sale or that have been customized are sold without any warranty and at your own risk.
RETURN PROCEDURE
To ensure that we process your return quickly and efficiently, please follow the procedure below when returning products to CP Clothing:
1) Write an email to notify us of your intention to benefit from our return policy.
In order to obtain a refund, you must in this email:
- specify the reason to benefit from the return policy;
- attach a copy of your purchase invoice and on which must clearly appear the date and number of your order;
- confirm that the product is and will be returned in its original condition including packaging (label and possible accessories), that it has not been worn and that it is not damaged or damaged.
To get an exchange, you must in this email:
- specify the reason to benefit from the return policy (damaged product, error in order from CP clothing and wrong size or color) and attach supporting photos;
- attach a copy of your purchase invoice and on which must clearly appear the date and number of your order;
- confirm that the product is and will be returned in its original condition including packaging (label and possible accessories), that it has not been worn and that it has no damage or defect other than that mentioned to justify the request for exchange;
- In the case of a wrong size or color, specify the desired size or color according to the CP clothing size and color chart available on the site.
2) CP Clothing will decide, in its sole and exclusive discretion, whether your return request is valid, whether it complies with this procedure and whether you are entitled to a refund or a product exchange.
3) upon confirmation by e-mail that your return is eligible and applicable conditions, if applicable, return your product, within the time specified above, by means of a carrier service allowing a follow-up of the shipment, to the following address:
CP Vêtements Inc.
142A, route du Fleuve
Beaumont (Québec) G0R 1C0
Returned products must be returned in their original condition including packaging (label and possible accessories) without any traces of wear or use and in a perfect resale condition. All products will be inspected at reception.
You must pay the return fee, including the delivery fee, unless your original order was eligible for free delivery, or the exchange is the result of an incorrect order of CP clothing. In all cases, the fees for the delivery of the original order are not refundable.
5) You are responsible for any breakage, damage or loss to the Products incurred during transportation or shipment to CP Clothing in accordance with this return policy. No returns will be permitted if your products arrive damaged to CP Clothing other than for damage or defect for which an exchange has been requested.
4) Keep the tracking number. With this number, we will be able to ensure that your return is received correctly. We send you an email as soon as we receive your returned products. If you have not received a confirmation of receipt within ten (10) days of your return, we invite you to contact Customer Service at the following email address: info@cpvetements.com.
5) any refund will be made within five (5) to ten (10) business days of receipt of your returned product.
The replacement product will be delivered to you as soon as possible. If you are responsible for the delivery costs, they must be paid before the replacement product is sent. In case we are unable to provide the replacement product, we will contact you shortly by email.